Access your calls, messages and meetings
Let’s Talk About Your Business Communications
Thank you for considering VOIPx3 for your business communications. Please fill out
the form completely so we can connect you with the right specialist to discuss your needs
and Schedule your consultation.
Schedule a Demo Phone:
469-613-2300
Email:
hello@voipx3.com
Adress:
3010 LBJ Freeway, Suite 1240 Dallas TX 75234
Demo Benefits
Confirmed
System Cohesion
See Integration: Witness the proven synergy between AI Voice Agents and the Contact Center. Confirms the platform is ready to deploy without failure.
Validated
Financial Impact
Secure Your ROI: Observe the data that ensures quantifiable savings and gains (e.g., via SMS Text Marketing). Confirms the investment pays quickly.
Precision
Operational Fit
Test Your Needs: A tailored session to confirm that services like Business Phones and Wireless Communications fit your exact needs.
Scrutinized Security & Stability
Ensure Protection: Review the security and stability controls for critical systems like AI Camera Systems to confirm the platform is safe and reliable.
Frequently Asked Questions
Getting Started
Technical & Hardware
Billing & Plans
Troubleshooting & Support
How is a VoIP phone different than a regular landline?
VoIP uses your internet connection to deliver higher call quality and more features at a lower monthly cost than traditional copper lines.
Can I keep my existing business phone numbers?
Yes. We handle the entire porting process for you at no cost to ensure your customers can still reach you on the numbers they know.
How long does the setup process take?
Most installations are completed within 5–10 business days, depending on number porting and equipment shipping.
What features are included in the standard plan?
All core features are included: auto-attendants, voicemail-to-email, call recording, mobile apps, and unlimited rollover lines.
Does VOIPx3 support remote or hybrid teams?
Absolutely. Your team can use physical desk phones, our mobile app, or browser-based softphones to stay connected from anywhere.
I have multiple office locations; will this work for me?
Yes. Our cloud-hosted solution connects all your locations seamlessly with centralized management and free inter-office calling.
Is there a limit to how many calls I can take at once?
No. Unlike traditional lines, VoIP allows for unlimited concurrent paths, meaning your customers will never hear a busy signal.
Do you offer training for my staff?
Yes. We provide guided onboarding and training to ensure your team is comfortable using the new features from day one.
Do I need to purchase new phones?
Not necessarily. Many SIP-compatible phones can be reused. We also offer a range of pre-provisioned, plug-and-play phones for purchase or lease.
What kind of internet connection is required?
A stable broadband connection is best. We recommend roughly 100kbps of dedicated bandwidth per active call for crystal-clear audio.
Does the system support mobile apps?
Yes. Our iOS and Android apps allow you to make and receive business calls on your personal smartphone while keeping your private number hidden.
Can I use my existing fax machine?
Yes. We can provide an Analog Terminal Adapter (ATA) for your physical fax machine or set you up with a modern "Email-to-Fax" solution.
How secure is the VOIPx3 network?
We utilize SOC-compliant data centers, advanced firewalls, and encrypted signaling to ensure your business communications remain private.
Do your phones support Power over Ethernet (PoE)?
Yes. Most of our hardware is PoE-compatible, allowing you to power your phones directly through your network cables for a cleaner setup.
What happens if I move my desk phone to another office?
As long as there is an internet connection, you can simply plug your phone in and it will work immediately with your existing extension.
Does VOIPx3 integrate with my CRM?
Yes. We offer integrations with popular platforms like Salesforce, Zoho, and Microsoft Teams to streamline your workflow.
What are the typical setup costs?
Setup is generally free when you choose our Price Protection plan. For month-to-month options, setup fees vary based on hardware needs.
Are there any hidden fees or long-term contracts?
We believe in transparency. All taxes and regulatory fees are itemized upfront, and we offer both flexible month-to-month and discounted annual terms.
How does "per-user" pricing work?
You only pay for the active "seats" you need. As your business grows, adding a new employee is as simple as a few clicks in your portal.
How do I access and pay my bill?
You can manage your account, view invoices, and set up autopay at our secure billing portal: https://voipx3.billcenter.net.
Do you offer international calling?
Yes. We provide competitive international rates. You can also restrict international calling on a per-user basis to control costs.
What happens if I need to cancel my service?
We make the process simple and will assist you with porting your numbers to your new provider to ensure no loss of service.
Are software updates included in my monthly plan?
Yes. Because our system is cloud-based, you automatically receive the latest features and security patches at no extra cost.
Can I get a discount for a larger number of users?
Yes. We offer volume-based pricing for larger organizations and multi-location enterprises.
What happens to my calls if my office internet goes out?
Your business stays online. Calls can automatically failover to your mobile app or be routed to an external backup number.
What should I do if I experience poor call quality?
Most quality issues are network-related. Our support team can help you check your router settings and prioritize "Voice Traffic" to fix jitter or lag.
How do I reach customer support?
You can call our Texas-based team at 469-613-2300, email us through our contact page, or use the live chat feature on our website.
Do you provide 24/7 emergency support?
Yes. While standard support is during business hours, we provide 24/7 emergency assistance for critical system outages.
What is E911 and why is it important?
E911 associates your physical office address with your VoIP line so that emergency responders know exactly where to go when you call 911.
Where can I find user guides for my specific phone model?
We maintain a full library of "How-To" guides and video tutorials at https://voipx3.com/support.
How do you handle "Spam" or "Robocalls"?
We use STIR/SHAKEN technology and advanced call-filtering databases to identify and block spam before it ever rings your phone.
What is your Uptime Guarantee?
We provide a Service Level Agreement (SLA) with a 99.99% uptime guarantee, backed by geo-redundant data centers.
