SMS/ MMS Content Policies

As a participating TCR CSP, VOIPx3 is committed to delivering high-quality messaging services while preventing spam, phishing, and fraudulent communications. 

This Messaging Policy applies to all SMS and MMS services provided by VOIPx3, including messages sent via the VOIPx3 platform, third-party integrations, or APIs.

This policy is designed to align with industry standards, including CTIA Messaging Principles, carrier requirements (e.g., AT&T, Verizon, T-Mobile), and applicable laws. It is not legal advice. You are responsible for understanding and complying with all applicable regulations.

Use of VOIPx3 messaging services is subject to:

• VOIPx3 Terms of Service 
• VOIPx3 Acceptable Use Policy 
• Applicable carrier and regulatory guidelines 

Failure to comply may result in message blocking, suspension, or termination of service.

To maintain deliverability and compliance, you must:

• Send no more than 50 messages per originating number per minute 
• Avoid using link shorteners or non-branded domains 
• Provide clear opt-out instructions in all applicable messages 
• Complete required TCR registration before sending messages 

For higher throughput needs, VOIPx3 offers High Volume SMS solutions with increased messaging limits.

You must obtain express consent before sending SMS messages.

• Consent must be clear, documented, and specific to the type of messaging 
• Marketing or promotional messages require prior express written consent 
• Purchased, rented, or third-party contact lists are strictly prohibited 
• Implied consent is not sufficient (except for direct responses to inbound messages) 

Recommended Methods:

• Web forms with clear opt-in language 
• User-initiated SMS opt-in (e.g., texting your number) 
• Double opt-in confirmation (strongly recommended) 

You must maintain records of all consent and be able to provide proof if requested.

You must:

• Provide a clear opt-out mechanism in all applicable messages 
• Honor all opt-out requests immediately 

Supported opt-out keywords include:

• STOP 
• UNSUBSCRIBE 

If you are not using VOIPx3 High Volume SMS, you are responsible for managing and tracking opt-out requests.

Automated SMS messages must:

• Be sent only through properly registered TCR campaigns 
• Be associated with an approved campaign use case 
• Have express, logged consent from recipients 

All automated messages must include opt-out instructions (e.g., “Reply STOP to opt out”).

The following use cases are strictly prohibited:

• Loan or mortgage advertising 
• Credit repair, debt relief, or debt collection 
• Work-from-home or “make money” offers 
• Political messaging 
• Alcohol, tobacco, firearms, or controlled substances 
• Pharmaceutical or supplement advertising 
• Investment or cryptocurrency promotions 

VOIPx3 reserves the right to restrict similar campaigns at its discretion.

The following businesses may not use VOIPx3 messaging services, regardless of consent:

• Payday lending or indirect lending services 
• Investment or financial speculation services 
• Gambling or sweepstakes operations 
• Credit repair or tax relief services 
• Multi-level marketing (MLM) or affiliate lead generation 
• Businesses promoting regulated or controlled substances 
• Businesses that sell or share SMS opt-in data

The following content is strictly prohibited:

• Illegal, fraudulent, or deceptive messages 
• Adult or explicit content 
• Hate speech, harassment, or threats 
• References to controlled substances (including cannabis) 
• Affiliate or lead-generation links 
• Misleading or obfuscated URLs 
• Attempts to bypass filters (e.g., misspellings, snowshoeing) 

VOIPx3 may block or restrict messages at its discretion.

Violations of this policy or carrier rules may result in:

• Reduced message deliverability 
• Additional registration requirements or fees 
• Immediate suspension or termination of service 
• Carrier-imposed fines or penalties 

You are responsible for complying with all applicable policies and regulations.

You are solely responsible for:

• Ensuring compliance with all messaging laws (TCPA, CTIA, etc.) 
• Managing opt-in and opt-out processes 
• Monitoring campaign performance and compliance 
• Staying informed of regulatory and carrier updates

VOIPx3 reserves the right to update this policy at any time. Continued use of messaging services constitutes acceptance of any updates.